What We Offer
Zylun Offshore Staffing Solutions offers the highest quality overseas work teams with management based in the USA. Whether you need Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), IT Outsourcing, Customer Support, or Programming, Zylun Offshore Staffing Solutions is the perfect outsourcing partner.
About Zylun
Zylun Provides companies with dedicated teams of Developers, Programmers, Designers, Internet Marketring Specialists, Copywriters, Live Chat Agents, and Customer Service Representatives ("Agents") for a flat monthly fee. Agent work is managed by the customer with the assistance of Zylun's industry leading client services team. Zylun takes care of hiring and qualifications, salary, benefits, data security, overhead and ongoing support to help ensure that the customer/agent relationships are productive and that the work product is of the highest quality. Unlike many offshore staffing firms, Zylun is an American owned and operated company headquartered in Salt Lake City, Utah, with Philippine & American management heading its offshore operations.
Programing & Development
Graphic Design
Internet Marketing
Live Chat Management
Writing & Transcription
Call Center
Programming and Development
Hiring a team of programmers and developers is never easier than when working with Zylun. Zylun takes the hassle out of the recruiting process and will bring in top technical talent fit perfectly to your needs. Whether it is website development or more complex database or back-end programming Zylun can find the perfect solution for your organization. When it comes to programming and development abilities we can find the resources you need to setup the perfect international captive development center. Finally, you will have the resources to get projects done quicker and better all while saving 30-70% over local salaries.
Here are some of the typical skillsets we are asked about hiring people for:
- PHP
- ASP.NET
- HTML (AJAX, XHTML)
- JAVA
- MySQL
- HTML 5
- WEB APPLICATIONS
- MOBILE Development
- C#
- C++
- PERL
- PYTHON
- RUBY ON RAILS
- CSS
- FLASH
- JQUERY
Graphic Design
Graphic design for web, product, or print materials can be crucial to any business yet it is often the source of bottlenecks and frustration due to lack of resources. After you set up your own graphic design team you will have all the resources you need to develop new websites, improve current graphics, design brochures, paraphernalia, flash banners and the list goes on and on. Get a team a full-time graphic designers who work solely for your company and will dramatically increase the abilities of our team while freeing up time and talent of your other graphics team members.
We will recruit skilled graphic designers specific for your company. The most common design requests we receive involve the below items.
- ADOBE PHOTOSHOP DESIGN
- CSS DESIGN
- FLASH
- ILLUSTRATOR
- ANIMATION
- 3D RENDERING
- WORDPRESS DESIGN
- DRUPAL DESIGN
- JOOMLA DESIGN
- LOGO DESIGN
- STORY BOARDS
- BRANDING DEVELOPMENT
INTERNET MARKETING
Setting up an outsourced insourced Internet Marketing team within your company to handle all your SEO, PPC, SEM, Social Media marketing needs can help your business get the additional web traffic and visibility you have wanted in order to increase your overall revenues. Zylun is particularly excellent at recruiting and qualifying top internet marketing talent to help with your online marketing campaigns. Many companies hire teams of dedicated link builders and social media moderators to help manage their linking strategies and monitor or manage their social campaigns. With a dedicated team imagine all the possibilities and ways to expand your overall online presence.
We are excited about setting up an exclusive internet marketing team for you. We get all types of internet marketing related skills request and below we have listed a few for your reference.
- SEO (Search Engine Optimization)
- PPC (Pay Per Click)
- SEM (Search Engine Marketing)
- LINK-BUILDING
- LOCAL INTERNET MARKETING
- CONVERSION MARKETING
- SOCIAL MEDIA MARKETING
- TWITTER MARKETING
- FACEBOOK MARKETING
- COMMUNITY/FORUM MODERATORS
- BANNER ADVERTISING
- VISITOR OPTIMIZATION
LIVE CHAT
Are you using Live Chat on your website 24 hours 7 days a week? Did you know that those who engage in an online chat conversation are 4-6 times more likely to convert? What would that mean to your business if you could increase the online conversions by only 2 times? Live Chat may be the break you are looking for to increase your website conversions.
Live chat provides a real-time, personal interaction for all visitors to your website. What does this interaction do…1- Increase Conversions & 2- Improve Customer Service. If live chat is so great why don’t more companies have it? The answer is really quite easy, managing a 24/7 live chat operation is difficult and usually requires at least 8 additional people to fully cover the hours. This is where Zylun can really benefit your company.
With Zylun we take all the hassle out of setting up your own Live Chat team and allow you to focus on your core business.
Some of the key benefits our customers say of using Zylun Live Chat are listed below.
- INCREASE WEB CONVERSIONS
- DECREASE BOUNCE RATES
- DECREASE SHOPPING CART EXITS
- DECREASE OVERHEAD COSTS
- INCREASE OVERALL SALES
- EXCELLENT 24/7 CUSTOMER SUPPORT
- BETTER CUSTOMER INTERACTION
- IMPROVED RESPONSE RATES
WRITING AND TRANSCRIPTION
Often companies come to us tell us about all the content they need written for various projects, white papers, blogs, article writing, content development, seo writing, proofreading, editing, you name it…well now you have an easy way to hire dedicated staff to assist with your writing projects. With all the different media outlets having an extra writing team can be very valuable to your organization. Zylun will recruit and hire top English writers to write for your company and increase your abilities.
Not only do you need writers but you also need Transcription? Thanks to years and years of transcription history in the Philippines Zylun has developed a process for helping you setup your own transcription team. Medical transcription, billing transcription, receipt transcription, legal transcription, handwritten transcription, interview transcription, recorded transcription, and the list goes on and on…whatever it is we can setup a team to handle your transcription needs.
There are many types of writing and transcription jobs we recruit for. Clients most frequently ask for the below services.
- CONTENT WRITING
- FORUM WRITING
- ARTICLE WRITING
- BLOG/NEWS WRITING
- DOCUMENT TRANSCRIPTION
- MEDICAL TRANSCRIBING
- BILLING TRANSCRIPTION
- LEGAL TRANSCRIPTION
CALL CENTER
Call Centers and outsourcing go hand in hand and there is a reason why. Simply put outsourcing your call center can be one of the easiest ways to decrease overhead while increasing resources at the same time. The Philippines call center industry is the largest in the world due to excellent spoken English abilities and cultural understanding of the English-speaking countries. The reasons for this all go back to history, but that’s a story for another time.
Zylun has helped many companies setup and integrate their overseas call centers with their local call center operations. Another benefit of working with Zylun is your ability to scale your business. For example you can set up a small 10 person call center with Zylun and grow slowly as your business grows. This allows you to maximize your dollars and focus your efforts on increasing revenues. Zylun sets up the backbone for your call center and you take care of the dialer and phone systems. No two call center configurations are the same and with Zylun’s expertise we can help you set yours up in the most efficient manner. Zylun has personally helped to setup call centers big and small and has even hired over 150 call center employees in one month for a client. Zylun has the experience and process to setup your call center to expand your business and reduce costs.
We have helped many different organizations with their call centers and below are the most common requests we receive.
- CUSTOMER SERVICE
- TECHNICAL SUPPORT
- OUTBOUND/INBOUND SALES
- AFTER HOUR CALLING SERVICES
- LEAD GENERATION
- LEAD/CUSTOMER VERIFICATION
- SURVEYS & STUDIES
- INFORMATIONAL RESPONSE CALLS
Zylun Process
The Zylun Process is uniquely different from competitors. We are committed to providing a higher level of service to our clients and our community. Zylun offers superior service through the use of a highly skilled global workforce in a cost effective way. Zylun is where simple meets effective.
• USA based sales manager consults with you to determine customer needs and pricing
• Zylun reviews specific customer requirements
• Zylun finds qualified agents - Resume, IQ, Tests, Certifications, References
• Zylun hires the agents - Salary, Benefits, Workstation Requirements
• Zylun establishes basic employee workstation - Computer, Internet, Workstation, MS Office, Skype, Mikogo, Jing, etc.
• Zylun's USA based Customer Relations Representatives meet and train client management for managing the offshore workforce
• Zylun provides ongoing support and communications to help ensure that the customer/agent relationships are productive and that the product is of the highest quality through communication, monitoring, and reporting
• Quarterly reviews with Zylun's management and your team of agents



