Business process outsourcing (BPO) is a rapidly growing industry. Many firms outsource their services to foreign countries in order to lessen their expenses. The Philippines is a prime location for business process outsourcing primarily because of a competitive workforce and the variety of skills that Filipino workers possess, as well as their competency of the English language.

The outsourcing services in the Philippines include call centers, Internet marketing, website design, web copywriting, programming, and search engine optimization, finance, medical and transcription, and animation. The most widely known BPO service that can be found in this Asian country is call center services.

The Philippines is an attractive venue for business process outsourcing because of the people who live there. The Philippines is made up of about 70,000 islands, and the total land mass is about the size of Arizona. Despite this being a relatively small country, there are 90 million people packed in. During World War II, the United States liberated the Philippines and left a lasting mark on the culture there. The workforce is competitive due to a large number of people who attend college. There are more people than there are jobs, and there are literally millions of people who are capable of filling outsourced jobs for American companies.

In addition to the Filipino people being educated, they are also very proficient in the English language. Because of the lingering American influence in the Philippines, a good majority of the people speak English as a second language. English is the language of business, and if a Filipino is capable of communicating in English, there are many more opportunities for employment. Not only do they have the ability to speak and understand English, but they also have excellent accents and are easy to be understood. For these reasons and more, it makes sense to outsource processes to the Philippines.