BPO NEWS/ BLOG 
You may be asking yourself, what option is best for me?
6. People
A. Do we have the expertise to manage the employees and work product?
B. Management and Employee buy-in
C. On-site presence vs remote management
7. Process
A. Training
B. Reporting
C. Documentation
D. Communication
E. Metrics
8. Commitment Level
A. Time
B. Financial
C. Resources
D. Management
9. Work Product
A. Short-term project vs. Long-term business function
B. Is it a Core business function?
C. How much control over work product do I want?
10. Financial Comparison
A. Determine the “all-in” cost of current operations vs outsourcing options
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Offshore outsourcing has been a popular and growing trend over the past decade. As technology, infrastructure, and education continue to improve globally, the allure to outsource increases. A successful outsourcing relationship can allow your business to save money, scale quickly, and increase productivity. On the flip side, outsourcing gone badly can cause projects to be done poorly or not at all, loss of clients, and increased costs. Business owners are left to weigh the risks and determine if and how they should outsource. Below is a list of key considerations/questions to contemplate before you take the plunge into offshore outsourcing.
Goals and Objectives
1. Assessment of Current Situation
A. What are my long term goals?
B. Management/Manpower
C. Capitalization
D. Growth
2. What benefit(s) am I trying to get from outsourcing?
A. Cost Savings
B. Scalability
i. People
ii. Infrastructure
iii. Cost
C. Increased Productivity
i. Time Savings
ii. Augment Staff
iii. Team for price of 1
iv. Reduce HR Headaches
What Are My Options?
3. Do-it-yourself
A. At-home offshore employee
B. eLance, O-desk, etc
C. Build your own oversees office
4.
Hybrid
A. You manage work product
B. Outsourcer manages HR and Infrastructure
5. Tradition
al Outsourcing
A. Project-based
B. Business function based i.e. IT, Accounting, Call Center
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Business Process Outsourcing or BPO is globally acknowledged to be the fastest growing industry in the world with a market that is expected to reach almost $200 billion by the end of the decade. The industry has also remained stable despite the global financial crisis. Customer contact services has the biggest share in the industry, followed by finance and accounting, and human resource services. Skills quality and competence is the primary driver why so many multinational companies prefer to outsource their non-core functions, plus the cost-effectiveness derived from entirely or almost entirely eliminating the fixed expenses of the outsources activities.
Business process outsourcing is the assignment of one or more business processes to an external usually offshore provider that specializes in the desired processes. The said process provider in turn owns, administers and manages the delegated process according to definite and measurable criteria of performance. The Philippines is internationally well known for the skills and competence of its BPO workforce.
The huge and continuously rising demand for Philippine call center services continues to lead the gigantic BPO boom in the country. The archipelago’s 62% growth rate in 2006 when the industry earned $2.1 billion compared to the $1.3 billion it earned in 2004 was what has placed the country in the global BPO spotlight. It now ranks third in the world, slightly behind India, and a little more to go to reach the current BPO king, India. The Philippine’s 2,400 BPO workforce in 2004 increased exponentially to 200,000 Filipinos working in 120 BPO companies, most of which were call centers, in 2006. Overall, the Philippine BPO industry is expected to reach a demand of $11 billion with a workforce of 900,000 people before the start of the next decade.
Though the Philippine BPO boom was initiated by the traditional low-cost call centers, the growth was sustained by the great increase in the demand for the higher earning outsourcing services such as legal services, Web design, medical transcription, software development, animation, and shared services. The Philippines has already taken steps to elevate its large pool of highly skilled yet cost effective pool of lawyers and accountants and managers.
The Philippine government has expressed its full support to the countries BPO industry with its various significant fiscal and non fiscal incentives directed in attracting foreign direct investment on Philippine BPO companies. The government is determined to exercise all possible means to sustain this rapid growth and expansion.
Metro Manila houses the majority of the country’s BPO facilities, along with Cebu and Bacolod Cities. The development however has reached other regional areas and eventually led to the establishment of BPO infrastructure in areas such as Baguio City, Cagayan de Oro, Clark (Angeles City), Dagupan City, Davao City, Dumaguete City, Lipa City, Iloilo City and Legazpi City. No wonder the Philippines has been cited as one of the top 10 choices for offshore operations.
The Philippines has definitely evolved into a global BPO leader where the most skilled and effective workforce and cutting edge technology and infrastructure can be availed without the need for a huge capital outlay. If you want to get away from the increasing cost structure of a competitive business while at the same time increasing the quality of your business processes, the Philippines is indeed the place to go.
BPO has transcended from being mere means of cost savings in transaction-intensive, back office business processes to being a very adaptive and strong approach to the realization of a wide array of strategic and tactical claims.
General BPO Benefits
1. Speed to Market – BPO quickly hastens the process of getting fully operational allowing a startup business to be fully stable in weeks rather than months through the use of state-of-the-art capabilities.
2. Competitive Capabilities – established businesses can evolve their current processes into globally competitive capabilities.
3. Cost Savings – BPO dramatically lowers the cost of processes through the elimination of fixed costs.
4. Growth stimulus – BPO can be utilized as a learning tool to get acquainted with the latest, unique and competent capabilities.
5. Revenue – higher quality capabilities brought about by BPO can cause great increase in a company’s income generation capacity.
BPO is now generally considered as an edge to having that unique competitive advantage. With non-core processes being done by the external provider that is specialized in the said activities, the company is able to focus more on its core processes. In the case of human resource outsourcing, HR functions such as payroll and benefits, recruitment, and personnel evaluation are passed on to an outsourcer that specializes in human resource management (HRM) and who will keep the company abreast of constant change in the field of HRM.
The Philippines is deemed to have a stable grip in its place as a global leader of BPO. The country is in a very good position to accommodate outsourcing demands with its outstanding pool of superior yet cost-effective workforce and its excellent telecommunications software and infrastructure. CallComInc BPO is the premier BPO company in the Philippines. Its founder is the primary proponent of the revolutionary 4StepstoSuccess Action Plan, the automated sales machine Tom Green.
(ArticlesBase SC #1238350)
Under Creative Commons License: Attribution
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vSprin
g Capital published the 2011 class of the vSpring Capital Top 100 Venture Entrepreneurs which is also referred to as the v100. Brigham Tomco, CEO of Zylun, was included on the list of emerging entrepreneurs. The v100 list is compiled of individuals nominated by Utah businesses and the academic community based on “individuals who are most likely to lead a successful startup venture in the next five to seven years in the IT (information technology) or biotech industries,” according to vSpring Capital. In addition these individuals are, according to vSpring Capital, “entrepreneurs with Utah ties that are most likely to experience successful venture returns.”
Zylun began operations just a year ago and has experienced tremendous growth in its first year. Zylun now has upwards of 500 employees. Zylun provides U.S. businesses with innovative outsourcing solutions. Zylun helps companies reduce costs, increase productivity, and helps them to be more scalable. With Zylun’s innovative staffing model, Zylun utilizes the highly skilled global workforce. This is done by hiring dedicated teams of experienced, college-educated employees. Positions include:
-Call Center Representatives
-Live Chat Agents
-Designers
-Developers
-Programmers
-Internet Marketing Specialists
-Copywriters
Call Center Outsourcing
Call Center Outsourcing is a well-known practice for providing high-quality service,improving productivity, and decreasing operating costs. Companies of all sizes benefit. In almost any company, business not only means selling products or services, but also to build the customer’s faith, which will establish a long lasting relationship. In order to maintain this approach in your business strategy, it is seen that business establishments have started outsourcing call centers to offer their clients with services that always makes them satisfied around the clock. This trend of outsourcing supports the elimination of extra costs and effort that is usually spent upon technology and human resources. Another advantage of call center outsourcing includes the capacity to extend hours of service beyond normal office hours and put a larger focus on core competencies.
For many small, medium and large businesses outsourcing a call center is an excellent way to generate sales and help current customers with tech support and customer support issues. While some larger companies have the money, time and resources to put in place their own call center, most smaller and mid sized businesses opt for a streamline approach to call centers and choose to outsource their call center needs.
Zylun Call Center Support Agents are available 24/7 via phone, email, or live chat to assist with all forms of customer service. For customer support, customer care, inquires, requests, technical support, help desk, order taking, order processing, reservations, authorizations, or other contact center needs, our well trained agents have both extensive in-bound and out-bound contact center experience. They are fluent in English, have a college degree, and have all of the tools and technologies to communicate effectively on behalf of your company.
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Zylun helps small and medium sized businesses save 50%-80% on employee costs by utilizing the highly skilled global workforce. With our innovative staffing model we increase your work output in a very cost-effective manner. This is done by hiring dedicated teams of experienced, college-educated employees. Some of the positions include:
- Designers
- Developers
- Programmers
- Internet Marketing Specialists
- Copywriters
- Live Chat Agents
- Call Center Representatives
Here are some of the things our clients have said about our services:
“We wouldn′t have been able to accomplish all that we have over the years had we not teamed up with Zylun. Our team members in the Philippines are not only very qualified but are also great to work with. It has provided us an excellent cost saving solution.”
Janzten Fugate, CEO
“Because our business is national, it is important that we have websites customized to different regions. We were able to hire an entire team through Zylun to create a series of websites at a low cost, and were impressed with the ease of working with our Zylun team as well as the quick results.”
Mike Hammond, CEO
“I have been very happy with the work that my team has completed. Their programming abilities are very good and have exceeded my expectations.”
Kevin French, CTO
“It is pertinent that we respond to our customers’ questions in a timely fashion. Our Zylun live chat agents have aided in expanding our company to be able to serve the needs of more of our clients as well as potential clients.”
Sean Craft, Chief Customer Officer
“We were very impressed with the quality of work we got back from our employ
ees right from the beginning. They understood the assignment and worked efficiently to get it done. We have since brought on more employees to our team.”
Russ Witt, CTO
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As a business, you need to learn about the best means for your company to advance in today’s business market. Right now the global industry is getting so intense and competitive. We are always looking for creative ways and new strategies to accomplish more of our business goals for less money. Managing employees also comes with its many challenges and expenses. One of the options you have is to outsource some of your work. Outsourcing is one of the best strategies that can help you save money in minimizing your manpower related expenses.
For those people who are not familiar with the term outsourcing, it is the method used in hiring employees in a different area or country to do the work expected from a regular staff. This means that the staff could be living in the Philippines while the company that he/she is working for is situated in the United States. The outsourced employee will be given tasks just like an ordinary employee. The best part about outsourcing is the convenience in finding the right employee and not incurring other costs while doing so.
Here are 3 reasons why companies outsource:
Reduced overheads – From office space to computer equipment and business running costs, you’ll save on them all.
Reduced staff salary – Most companies’ biggest expense is labor. If you have staff you’re paying for productive time and downtime. All those coffee breaks, lunch breaks and chats by the water-cooler add up, and that’s before paid vacations and sick leave. And if you want your staff to keep up to date with the latest technology you’ll need to invest in regular training, recruiting and retaining employees.
Increased revenue – Add up the savings on overheads, staff salaries etc. and you’ll quickly discover that by outsourcing your administrative and secretarial tasks your bottom line will increase.
For companies looking to minimize expenses and saving money, outsourcing is truly one of the best solutions on how to grow your business. You should learn more about it by visiting websites that contains in depth information about this subject.
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It goes without saying that the chief goal of any business is to make a profit; this goal is achieved mainly by delivering value to customers or clients. However, once a b
usiness has established its ability to deliver value, it must find ways to increase profits, either by increasing revenues or by decreasing costs. With a less-than-robust economy, cutting costs can be critical to a company’s success.
One of the best ways for a business to decrease costs is by outsourcing non-core business processes. Business Process Outsourcing (BPO) can reduce a business’s operating costs by 50–80%. In addition, outsourcing through a staffing firm, such as Zylun Staffing, allows a business to focus on its core competencies while eliminating the hassle associated with recruiting and training new staff.
Outsourced service providers will not only be less costly than in-house employees, but they will also be more specialized in their specific services, increasing the efficiency and effectiveness of business processes. This will further decrease cost and lead to increased productivity in all areas of the business.
Outsourcing can provide solutions for companies of any size. Small businesses, mid-sized businesses, and large businesses all face different challenges, but each will benefit from being able to streamline non-core activities and reduce costs through outsourcing.
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Call Center Outsourcing
Call center outsourcing is a well-known practice for providing high-quality service, improving productivity, and decreasing operating costs. Companies of all sizes benefit. In almost any company, business not only means selling products or services, but also to build the customer’s faith, which will establish a long lasting relationship. In order to maintain this approach in your business strategy, it is seen that business establishments have started outsourcing call centers to offer their clients with services that always makes them satisfied around the clock. This trend of outsourcing supports the elimination of extra costs and effort that is usually spent upon technology and human resources. Another advantage of call center outsourcing includes the capacity to extend hours of service beyond normal office hours and put a larger focus on core competencies.
For many small, medium and large businesses outsourcing a call center is an excellent way to generate sales and help current customers with tech support and customer support issues. While some larger companies have the money, time and resources to put in place their own call center, most smaller and mid sized businesses opt for a streamline approach to call centers and choose to outsource their call center needs.
Zylun Call Center Support Agents are available 24/7 via phone, email, or live chat to assist with all forms of customer service. For customer support, customer care, inquires, requests, technical support, help desk, order taking, order processing, reservations, authorizations, or other contact center needs, our well trained agents have both extensive in-bound and out-bound contact center experience. They are fluent in English, have a college degree, and have all of the tools and technologies to communicate effectively on behalf of your company.
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