Glossary

A

Accenture Outsourcing
Accenture Outsourcing is a company which specializes in technology services, global management consulting and outsourcing.
Activity-based Costing
Activity-based Costing is a methodology for costing where organizational activities are identified and the individual cost of each activity′s resource is assigned to all of the products and services based on their consumption of the resource.
Administrative Staffing
Administrative Staffing is the placement of individuals in a variety of positions that assist in an organization′s running of its business.
Administrative Services Organization (ASO)
Businesses can outsource part or most of its adminstative staffing needs to a client business known as an Administrative Services Organization (ASO). An ASO usually provides services such as payroll, benefits packages, insurance or other services usually associated with the human resource department.
Agent
An agent is a term used to refer to an employee, contractor, etc. working as part of your team.
American Staffing Association (ASA)
The American Staffing Association was established in 1966 to represent the staffing industry in the United States. Its members provide many employment services and solutions.
Animation Outsourcing
Animation Outsourcing is being used by major entertainment companies like Walt Disney to outsource more and more of its animation.
Application Service Provider (ASP)
An Application Service Provider (ASP) is a company that markets computer-based services over a network to its customers. The rising cost of specialized applications for any business not large enough to afford them has fueled the need for ASPs.
Application Development Outsourcing
Application Development Outsourcing is the transfer of the work to develop and maintain applications to other companies, usually in countries where the cost of living is significantly lower.
ASP.net Outsourcing
ASP.net Outsourcing refers to the transfer of the work of developing software built utilizing the web application framework from Microsoft known as ASP.net.

B

Backsourcing
Backsourcing is returning any IT operations back over to in-house development after they were outsourced. This occurs as the associated contracts are terminated by the company or the contract expires.
Best Shore
Best Shore is the business methodology where a company will have work done wherever it is optimal. This term is usually part of a company′s overall strategy to locate and staff where it makes the most business sense worldwide.
Build-Operate-Transfer (BOT)
Build-Operate-Transfer ((BOT) refers to a method of financing a project where the company acquiring the funds receives a concession from the lenders to finance, design, build and run a facility identified in the contract.
Business Process Management (BPM)
Business Process Management is an approach to management which attempts to align every aspect of the organization to the wants and needs of its clients.
Business Process Management System (BPMS)
Business Process Management System is a software application to assist a business quantify how it is addresses the needs of its clients.
Business Process Outsourcing (BPO)
The process of hiring another business entity to handle the day to day activity of the company is call Business Process Outsourcing (BPO). The functions handled by the BPO are those considered “non-core” to the primary strategy of the business.
Business Process Outsourcing Company
A Business Process Outsourcing Company handles, via contract, specific operation and responsibility functions of another business.
Business Transformation Outsourcing (BTO)
Business Transformation Outsourcing (BTO) is the redesign of one or more of a company′s processes to transform how the buyer conducts business. BTO contracts generally address how to react faster to changes in the market, going global, data capture and product innovation.
Build-Operate-Transfer Model
Build-Operate-Transfer ((BOT) refers to a method of financing a project where the company acquiring the funds receives a concession from the lenders to finance, design, build and run a facility identified in the contract.
Business-to-business (B2B)
Business-to-business refers to transactions from one business to another. This can be between a manufacturer and a wholesaler or between a wholesaler and a retailer.

C

Call Center Outsourcing
Call Center Outsourcing is when a business contracts with a another to handle the services associated with its call center. These services could include all in-bound and out-bound calls, telemarketing, customer support, and reservations.
Call Center
A call center is a centralized office with individual work stations that handles large volumes of incoming and outgoing phone calls.
Candidate
A candidate is an individual seeking a position within an organization.
Captive Office
A Captive Office involves a joint venture between an outsourcing company or a ′third party′ provider to execute their projects. Both the provider and the client share all costs and each have an independent office.
Captive Outsourcing Center
Captive Outsourcing Center is the when an organization decides to move part of its operations to a location that operates at a lower cost. The functions are handled remotely but the organization otherwise retains full control.
Chief Sourcing Officer
The Chief Sourcing Officer acts as a liaison between your business leaders and your providers in implementing and overseeing sourcing strategies. The CSO transforms the relationships between your business leaders and key service providers and suppliers into a competitive advantage.
China Outsourcing
China Outsourcing is using businesses in China to handle one or more of a company’s business functions. Generally, these functions focus on IT and engineering areas.
Co-Employment
Co-employment is the arrangement by contract between a client and an employment organization where the employment organization provides a complete range of services and shares many employment liabilities.
Contingent Staffing
Contingent staffing is a flexible employment method in which personnel work on a non-permanent basis.
Contract Staffing
Contract staffing is recruiting necessary manpower on contract. This contract might use one individual or two companies.
Cooperate Sourcing Option
Cooperate Sourcing Option is acquiring services through joint ventures in two or more organizations to deploy solutions.
Cosourcing
Cosourcing is a partnership where organizations execute shared services with an external vendor and involves both parties.
Cost Benefit of Overseas Outsource Staffing
The Cost Benefit of Overseas Outsource Staffing is the comparison of doing business locally and utilizing manpower located overseas.
Cost Plus Pricing
Cost Plus Pricing calculates the cost of a product or service that includes direct costs, indirect costs and fixed costs related to the production and sale of the product or service. Then determines and includes an additional cost markup or profit margin.
Clerical Staffing
Clerical staffing is the process of filling positions in an organization to handle clerical functions.
Contract Services
Contract services is an agreement where one party promises to provide a ser-vice for another party. It differs from other contracts in that only one party is performing the service.
Convergys
Convergys is a corporation that provides a wide range of services to its clients including; billing services, customer relations, and consulting services. Con-vergys clients are generally in the fields of technology, government, financial services and telecommunications.
Customer Service Support Staffing
Customer Service Support Staffing is the placement of individuals in an organization to perform the function of customer support.

D

Day Labor
Day labor is hiring and paying a worker for one day at a time. There is no guarantee of future employment.
Direct Employment
Direct Employment is working full-time for an organization as opposed to self-employment or a temporary worker.
Dual Call Center Agent Calling
Dual Call Center Agent Calling is the process of setting up call centers in two locations. Generally, this is for increased call handling capacity and for security.

E

Elance Outsourcing
Elance Outsourcing is a company that provides a qualified workforce to han-dle many functions including; programming, web design, and developing a marketing plan.
E-sourcing
E-sourcing the business practice of acquiring products electronically and im-plies more procedures being handled automatically.
Employee Leasing
Employment leasing is like hiring temporary workers with the primary differ-ence being the permanent relationship. A company contacts a professional employment organization (PEO) which provides the workers. The company may assist in the hiring but the personnel officially work for the PEO.
Employment Agency
An employment agency is an organization which helps both employers and employees find the best job match.
Executive Staffing
Executive Staffing is the process of filling executive and leadership positions in an organization. An Executive Staffing company recruits executive individuals to fill positions with contracted businesses.
Expat
Expat is an abbreviated form of expatriate and is a individual that is residing either permanently or temporarily in a foreign country.

F

Farmshore Sourcing
Farmshore Sourcing is the process of a business moving or creating jobs in low-cost areas in the home country of the service recipient.
Fee-for-service Pricing
Fee-for-service Pricing is where services are paid for separately and not as part of a bundle. For example, in the health care industry, a fee-for-service happens when health care providers receive a fee for individual services like lab work, tests or procedures, or office visits.
Fixed Price Staffing
Fixed price staffing is the business model of supplying individuals for long term staffing positions at a fixed price. These prices vary depending on the category and experience level enabling clients to better forecast and manage their IT budgets.
Financial Staffing
Financial Staffing is the process of placing individuals permanently or on a temporary basis in a variety of financial staff positions.
Flash Development Staffing
Flash is a platform for multimedia which is used to video and animation to internet web pages. Flash development staffing is the placement of individuals is positions utilizing the Flash technology.
Flexible Staffing
Flexible Staffing is the business model of acquiring staff from an agency, usually for short periods of time. The individuals are employees of the staffing agency and generally work at the clients place of business.
Freelance – Freelancer – Freelancing
A freelancer is a person who is self-employed and has no long-term commitment to any employer.
Form I9
The Employment Eligibility Verification Form I-9 is required by the United States to verify employee identity and eligibility to work in the United States.

G

Global Shared Services Model
The purpose of a global shared services model is to consolidate the dispersed internal operations of a multinational organization into multiple service centers. Each of these centers is then responsible for serving a specific region of the world. Also referred to as captive centers or offshore insourcing.

H

H1-B Visa
This is a federal visa program that permits foreign scientists, engineers, programmers, and other professionals to work for American companies and universities.
Healthcare Staffing
Health care staffing companies are dedicated to finding medical jobs for healthcare professionals, including physicians, nurses, medical technicians, therapists, home health aides, and custodial care workers.
HIPAA
HIPAA, the Health Insurance Portability and Accountability Act of 1996, required the establishment of national standards for electronic health care transactions. HIPAA provides federal protection for personal health information and health insurance coverage.
Homesourcing
Companies use home-based agents to answer customer service calls instead of outsourcing customer service to an offshore call center.
Human Resource Outsourcing (HRO)
This involves outsourcing HR functions so that a company can focus on core business responsibilities.
Human Resources Management Systems
Software that takes care of HR tasks electronically, such as payroll or employee record management.

I

India Outsourcing
India was one of the first places in the world to become widely accepted as a place for outsourcing IT related work and call center work. Recently outsourcing to India has decreased as the cost of labor has risen significantly and more companies are requiring call center agents without a heavy accent, which is very difficult for India call center agents to overcome.
Information Technology (IT) Staffing
Information Technology Staffing involves placing applicants in positions including consultants, analysts, programmers, designers, installers, and other occupations involving computer sciences or communications technology.
InSourcing
When an organization decides to take care of all business internally rather than outsourcing non-core business functions. The term is often used in cases where services had previously been outsourced but then were brought back internally.
Information Technology Outsourcing (ITO)
Information technology outsourcing is the transfer of non-core IT processes to a third party service provider that manages these processes more efficiently and, usually, at a reduced cost.
Interactive Voice Response (IVR)
These automated phone systems eliminate the need for businesses to hire employees to be on the other end of the line. However, sometimes businesses discover that it′s cheaper to offshore customer assistance than it is to pay for IVR systems.
ISO 9000 Standards
The International Standards Organization is a specialized agency whose standards ensure the quality of a product. It is a worldwide federation composed of the national standards bodies of 91 countries.
IT Outsourcing
IT outsourcing involves the transferring of a business function to an external supplier who is then responsible for the completion of the given task.

J

Job Order
A job order, or work order, is written instructions to perform a work according to specified requirements and cost estimates. A job order may be received from a client or may be an internal order created within the organization for products or services.
Joint Employment
In joint employment there is an arrangement between two employers to share the employee′s services by interchanging employees.
Just-In-Time Staffing (JIT Staffing)
Just-in-time staffing provides flexible staffing arrangements so that a business can arrange for a supplier to provide workers just at the time they are needed in the work process.

K

Knowledge Process Outsourcing (KPO)
Knowledge Processing Outsourcing (KPO) is the combination of Business Processing Outsourcing (BPO), Research Process Outsourcing (RPO) and Analysis Process Outsourcing (APO). KPO businesses provide typical domain-based processes, advanced analytical skills and business expertise, rather than just process expertise.

L

L-1 Visa
A visa issued to foreign employees that enables them to enter the US for work purposes.
Leave of Absence
Leave of absence (LOA) describes a period of time one takes off work, while still maintaining the status of employee.
Legal Staffing
Legal Staffing provides temporary and permanent job placement for attorneys, paralegals and support personnel.
Live Chat
Live chat, also referred to as live support or live help, is a popular term for messaging applications designed to provide instant online assistance to users of a web site.
Live Chat Software
The written programs, procedures or rules that allow live customer support over the Internet.
Live Chat Outsourcing
The process of delegating live chat or live support to a third party provider in order to make business more efficient and cost effective.
Long-Term Staff leasing
Long-term staff leasing involves a staffing firm recruiting and screening applicants then placing them to work on long-term, indefinite assignments.

M

Managed Service Provider (MSP)
Managed service providers take over day-to-day management responsibilities of an organization to provide a more efficient business. Also commonly referred to as Managed Solutions Providers or Managed Systems Providers.
Managed Services Staffing
Managed Services Staffing involves a staffing firm assuming responsibility for operating a specific customer function. This relationship is an outsourcing of one or more aspects of a client′s business.
Marketing Outsourcing
Delegating the marketing responsibilities of a business to a third party service provider.
Medical Staffing Services
Medical staffing companies are dedicated to finding medical jobs for healthcare professionals, including physicians, nurses, medical technicians, therapists, home health aides, and custodial care workers.
Multinational Corporation
Multinational corporations (MNC) are organizations with offices in many countries enabling them to serve a global market of clients and save money by offshoring certain types of work. Examples include IBM, HP, Apple, Google, and Accenture.
Multisourcing
The closely controlled blending of internal and external staff. Using this method a company can outsource business and IT functions to various providers while still maintaining many tasks for internal employees, combining the benefits of each. Multi-sourcing is also referred to as selective sourcing.

N

Nearshoring
The relocating of jobs to bordering countries in order to eliminate language, culture, and time zone barriers. For businesses located in the United States nearshoring includes Canada and Mexico. Nearshoring can be outsourced or remain within the organization.
Nearshore Outsourcing
The relocating of jobs to bordering countries in order to eliminate language, culture, and time zone barriers. For businesses located in the United States nearshore outsourcing includes Canada and Mexico. These jobs are outsourced to a third party.

O

Offshore Development Center (ODC)
A network of professionals acting as an expansion of a single organization by dedicating all of its time and resources to them.
Offshore Outsourcing
The relocating of jobs to an organization based outside of the country, primarily China, India and the Philippines. This usually saves companies a great deal of money.
Offshore Programming
An organization delegates the task of software coding to an external supplier located in a distant country.
Offshore Software Development
An organization delegates the task of software development to an external supplier in a distant country.
Offshore Software Programming
An organization delegates the task of software development to an external supplier. This supplier is also responsible for performing the programming functions.
Offshore Call Center
A type of outsourcing which employs an out of country workforce to handle service calls or customer support. It is less expensive to hire an offshore call center than it is to employ stateside technical personnel.
Off-site
Simply refers to something occurring or being located away from a particular place.
On-site
Simply refers to something occurring or being located at a specific site. On-site is also sometimes referred to as at-site.
Offshoring
The relocating of jobs to an organization based outside of the country, primarily China, India and the Philippines.
Onshore Outsourcing
Acquiring BPO and ITO services from companies within the same country. Onshore outsourcing is also known as domestic outsourcing.
Outsource Staffing
An organization provides qualified employees to supplement another company′s workforce. Outsource staffing hires employees based on specific customer needs and pricing to meet each company′s requirements.
Outsource Marketing
When a company delegates its marketing function to an external provider who then becomes responsible for various tasks including research, analysis, strategy, management, advertising, public relations, web marketing, etc.
Outsourcing
The delegation of responsibilities of specified business functions to a third-party service provider. Outsourcing transfers the non-core functions to external staff so that in-house employees can focus time and energy on core business goals. This allows businesses to lower operating costs while increasing productivity.
Outsourcing Processes
Simply the different methods or procedures used by the third-party service provider in order to best serve the needs of the business. There are many types of outsourcing processes including Business Process Outsourcing (BPO), Account Process Outsourcing (APO), Recruitment Process Outsourcing (RPO), and Knowledge Process Outsourcing (KPO).
Outplacement
A service provided by employer to help former employees transition after being laid off or relocated. Outplacement services include career guidance, resume formatting, interview preparation and job search skills.
Overseas Staffing
An organization provides qualified employees from another country to supplement another company′s workforce. Overseas staffing hires employees based on specific customer needs and pricing to meet each company′s requirements.
Overseas Outsourcing
The relocating of jobs to an organization based outside of the country, primarily China, India and the Philippines.
Overseas Call Center
A type of outsourcing which employs an out of country workforce to handle service calls or customer support. It is less expensive to hire an offshore call center than it is to employ stateside technical personnel.

P

Payroll Services Staffing
In payroll services staffing the employer chooses its own employees and has a staffing agency hire and arrange a position for them in the company. Payroll services staffing assignments are usually temporary. Current staff members may also be put on the payroll of a staffing agency.
Performance-based Pricing
With performance-based pricing the seller receives compensation based on the performance of the product or service delivered.Because this insures that he buyer and seller get what they deserve, this type of pricing is beneficial to both parties.
Personal Assistant (PA)
A junior employee who is responsible for the daily business and personal errands of their superior. These tasks may include scheduling of meetings, organization and filing of documents, running personal errands and answering incoming calls.
Philippines Outsourcing
The Philippines is a prime location for outsourcing primarily because of a competitive workforce and the variety of skills that Filipino workers possess, as well as their competency of the English language.
PHP Programming Outsourcing
The delegation of PHP, or hypertext preprocessor, programming responsibilities to a third-party service provider. Hypertext Preprocessor is a general scripting language that is widely used for web development.
Placement
A placement occurs when a staffing firm brings a job candidate and an employer together for the purpose of creating an ongoing employment relationship.
Planned Staffing
Planned staffing is the deliberate use of temporary employees to accommodate workloads at peak production periods or during holiday rushes. Planned Staffing is ideal for businesses with frequent or predictable surges in demand.
Probationary Staffing
Probationary staffing is the filling of positions on a trial basis. This means that the probationary employees are under terms that are not final, fully worked out or agreed upon.
Professional Employer Organization (PEO)
A professional employer organization (PEO) is a group that manages HR related functions on behalf of businesses including benefits, payroll, training, and human resources. They are commonly referred to as co-employment or employee leasing.
Professional Staffing Company
A professional staffing company will work as a partner with you and your management team, acting as an extension of your own HR department.
Project Management Office (PMO)
The Project Management Office (PMO) is the department that maintains the offshore projects within an organization. This includes site visits, check-ins and reviews of operations.

Q

Quality Monitoring Software
Technology used to screen and/or record employees in the workplace. Employers then analyze the collected information and use it to coach their employees on ways to improve productivity.

R

Recruiter
A recruiter fills positions by screening and evaluating applicants to find the most qualified individuals.
Recruiting Firm
A recruiting firm selects employees for hiring agencies. A recruiting firm is similar to a staffing firm in this way, however, a recruiting firm doesn′t place employees nor do they assume the administrative duties associated with the employees.
Recruitment Process Outsourcing (RPO)
Recruitment process outsourcing involves the transfer of part or all of its recruitment functions to a third-party provider.
Remote Worker
Remote workers work from home mostly through telecommunication. This is ideal for workers who have childcare responsibilities or who need to save money on transportation.
Rural Sourcing
Rural sourcing, also known as onshoring, involves sending work to service providers in rural locations where salaries and expenses are lower. For the United States the Midwest would be a prime location.

S

SAAS
SAAS stands for software as a service. SAAS is a model of transporting software through a network rather than as a separate application on the computer.
Secretarial Service Outsourcing
This is the transfer of the day-to-day business tasks that enable a business to run smoothly to a third-party provider.
Selective Sourcing
The closely controlled blending of internal and external staff. Using this method a business can outsource business and IT functions to various providers while still maintaining many tasks for internal employees, combining the benefits of the two. Selective sourcing is sometimes known as multi-sourcing.
Search Engine Optimization (SEO) Outsourcing
This means hiring a third-party provider to increase the amount of quality traffic to a company′s website. Search engine optimization outsourcing helps companies expand their client base.
Short-Term Staff Leasing
Short-term staff leasing is overseen by a professional employer organization (PEO). This group manages HR related functions on behalf of businesses including benefits, payroll, training, and human resources on a short-term basis. It is sometimes short-term employee leasing.
Social Media Optimization (SMO)
Social media optimization (SMO) involves creating accounts on social sites (such as Facebook, Twitter, etc.), designing custom backgrounds and writing posts.
Sourcing
Sourcing is simply finding a source for materials or services. Sourcing is done through contracting with a third party for products or services instead of supplying those products or services internally.
Staff Leasing
Staff leasing is overseen by a professional employer organization (PEO). This group manages HR related functions on behalf of businesses including benefits, payroll, training, and human resources. It is commonly referred to as employee leasing.
Staffing Industry Analysts
Staffing industry analysts give businesses advice and counsel concerning their contingent workforce. Staffing industry analysts form objective insights that are used to direct businesses toward greater success.
Strategic Staffing
Strategic staffing is the process of placing an applicant in a position that they are best suited for. This process provides an efficient and successful way to hire employees.
Supplemental Staffing
Supplemental staffing is the process of hiring auxiliary employees to complete or make up a deficiency.
Sykes Outsourcing Company
Sykes Enterprises is a multinational corporation that provides business process outsourcing (BPO) services to companies around the world. Sykes has over 51,000 employees at over 80 locations offering businesses quality customer service and technical support.

T

Tactical Outsourcing
Tactical outsourcing describes the competition between existing internal functions and outside service providers. The goal is to achieve operational efficiencies for an organization.
TATA Outsourcing Company
TATA Consultancy Services provides IT services, business solutions and outsourcing. Tata has become the largest IT services firm in Asia, and is now one of India′s most respected institutions.
Team Lead
A person who has been selected to lead your staffing team and help organize the workflow to help improve efficiencies within your team.
Telecommunicating
Telecommunication is described as communicating over long distances through e-mail or telephone calls. Telecommunicating is essential for businesses outsourcing to remote firms.
Telecommuting
Telecommuting is a work arrangement in which employees enjoy flexibility in working location and hours. Instead of commuting to work they work at home, using telecommunications. They use email, phone, and video conference to communicate with colleagues.
Temp Employee
A temp or temporary employee is a worker hired on a short-term or transitory basis.
Temporary Full-Time Staffing
Temporary full-time staffing entails the placement of an applicant in a full-time position within a hiring firm whose needs are only short term.
Temporary Part-Time Staffing
Temporary part-time staffing entails the placement of an applicant in a part-time position within a hiring firm whose needs are only short term.
Temporary Staff Leasing
Temporary staff leasing involves the placement of human resources employees in a non-permanent position. They are responsible for managing HR, payroll, benefits, and training. The duration of the placement may have specific constraints or be undefined. Temporary staff leasing is also referred to as temporary employee leasing.
Temp-To-Hire Staffing
Temp-to-hire staffing is the placement of an applicant within a hiring firm for a predetermined evaluation period. During this evaluation the employer decides whether the applicant is appropriate for the position. If the applicant is chosen they are offered the position on a permanent basis. Temp-to-hire staffing is ideal for companies that are hiring for a vital position within the company.
Total Outsourcing
The process of outsourcing 100% of your business operations to another vender outside of your offices. This is becoming more common with smaller and web-based firms.
Transitional Outsourcing
Transitional outsourcing involves the transfer from one platform or mode of operation to another. This repositioning consists of three phases: management of the legacy system, transition to the new platform or system, and, finally, stabilization and management of the new platform

U

Unemployment Rate
The number of individuals unemployed as a percentage of the labor force.
USB Flash Drive
A small, portable flash memory card that plugs into a computer. USB port and functions as a portable hard drive. USB flash drives are touted as being easy-to-use as they are small enough to be carried in a pocket and can plug into any computer with a USB drive. USB flash drives have less storage capacity than an external hard drive, but they are smaller and more durable because they do not contain any internal moving parts.

V

Value Added Outsourcing
Value-added outsourcing is a facet of multisourcing or strategic sourcing. The presumption is that a business united with an outside vendor can combine strengths in order to add value to an activity that wouldn′t be cost-effective if provided by internal personnel.
Virtual Assistant (VA)
A Virtual assistant is someone who provides continuous, one-on-one administrative support from a remote location. Virtual assistants are perfect for clients who don′t have the workload to justify hiring employees but still need assistance with daily administrative tasks and business operations. They are also known as virtual professionals.
Virtual Professional
A Virtual professional is someone who provides continuous, one-on-one administrative support from a remote location. Virtual professionals are perfect for clients who don′t have the workload to justify hiring employees but still need assistance with daily administrative tasks and business operations. They are also known as virtual assistants.
Vendor Management System (VMS)
A vendor management system is an internet-based system that oversees outsourced staff and manages the procuring of staffing services. Typically a vendor management system′s (VMS) features include order distribution, consolidated billing and significant enhancements in reporting capability.

W

Website Development Outsourcing
The delegation of website development to an external service provider. Web-site development consists of the creation or redesign of a website′s appearance, navigation and content.
Website Management Outsourcing (WMO)
The delegation of a website and entire online environment to an external service provider.
Wipro
Wipro is a huge information technology services corporation headquartered in Bangalore, India. Wipro is the second largest IT services company in India and employs more than 112,925 people worldwide as of June 2010.

X

XHTML
XHTML is a hybrid between XML and HTML, which were designed to describe and display data respectively. XHTML is much stricter and can be interpreted by XML and HTML browsers. This makes it a lot easier to create software that can read it, edit it, and check it for errors. XHTML is intended to be used in the same places you would use HTML, such as creating web pages, and is expected to eventually replace HTML.
XML
XML stands for extensible markup language. XML was designed to describe data.

Y

Yield
Annual income earned from an investment, expressed usually as a percentage of the money invested

Z

Zero-based Sourcing
Zero-based sourcing simply describes the decision to re-justify each aspect of a business′s operation every planning cycle. This will ensure that the organization is continuously testing its internal operations against the available external solutions.
Zylun Outsourcing
The process of staffing awesome employees overseas to augment local employee efforts in order to increase work output and decrease payroll costs..basically hiring great employee teams to work for you in an enterprise level staffing solution overseas.
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