Mavenlink

Through their innovative technology, Mavenlink helps companies manage their business relationships, share files, and track project activity online from anywhere in the world. Mavenlink’s website sees many visitors each day from both current and potential clients. Wanting to respond to each inquiry was an overwhelming task that required a cost effective solution.

Zylun offered Mavenlink the perfect solution with a team of live chat agents who could respond instantaneously to questions and inquiries. Mavenlink’s live chat agents are scheduled to make sure that coverage for their site is around the clock. Although there is a significant time difference between the United States and the Philippines, Zylun agents fit their schedules to work with Mavenlink’s. Training was conducted largely through video conferencing, chat and Skype calls.

Zylun employees were responsive to training, understood the business, and were able to communicate effectively with clients through customer support and sales. Zylun live chat agents were even able to communicate with customers at times that were previously impossible for Mavenlink to work at, thereby broadening the range of customers Mavenlink can serve.

“It is pertinent that we respond to our customers’ questions in a timely fashion. Our Zylun live chat agents have aided in expanding our company to be able to serve the needs of more of our clients as well as potential clients.”

Sean Crafts, Chief Customer Officer