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Posts Tagged ‘IT outsourcing’

IT Outsourcing

Posted on: April 1st, 2011 by admin 2 Comments

The web is something very innovative, yet very influential. Could we imagine our lives without reading our daily emaStuart Miles 300x225 IT Outsourcingils, text messages, logging on the internet or chatting? Most likely not. But that’s not all of what the virtual web is made for. Businesses are now mostly outsourcing virtually. Companies contact smaller companies or individuals via internet and even if they never met, they set up projects and start doing business. This is a very recent and fresh area, but companies are becoming more interested in benefits of outsourcing. Outsourcing – the practice of using outside firms to handle work normally performed within a company – is a familiar concept to many entrepreneurs. Many large and small companies routinely outsource their payroll processing, accounting, distribution, IT and many other important functions – often because they have no other choice. Every company today, has one or more of its services outsourced so that it can focus more on its core competencies.

Why do companies outsource IT? Not many businesses thoroughly understand the benefits of IT outsourcing. It’s true that outsourcing can save money, but that’s not the only (or even the most important) reason to do it. Wise outsourcing, however, can provide a number of short-term and long-term benefits:

The benefits gained by the client on a short-term basis would be:

  • Ability to focus resources and attention on core business initiatives.
  • Reduction in headcount and attrition rates in the outsourced function.
  • Re-skilling of remaining staff with better and more marketable skills.
  • Refinement of project management, risk management, and service delivery skills.
  • Implementation of demand management and service delivery disciplines.
  • Optimization of systems management and support processes.
  • Access as needed to specialized resources.

Typical long-term benefits include:

  • Predictable results-based expense for the outsourced function over the life of an outsourcing agreement.
  • Joint and proactive problem solving and innovation.
  • Superior management of the business application portfolio.
  • Enhanced career opportunities for client staff, based on sophisticated.
  • Management, contracting, and outsourcing integration skills.

IT Outsourcing Leading Companies

Accenture, Fujitsu, IBM, Genpact, Reuters, Zylun, NEC, Cisco, Microsoft, HP, and Citicorp Software and Technology.

Image Source: Stuart Miles

BPO in the Philippines

Posted on: November 30th, 2010 by admin 1 Comment
twobee 300x198 BPO in the Philippines

Business Process Outsourcing is one of the fastest growing industries in the world and the Philippines has become the offshore destination of choice for call center outsourcing, specializing in customer support services and IT support services. The establishment of BPO companies in the Philippines is rapidly increasing and being a call center agent is oneof the most accessible high-paying jobs for educated Filipinos.

One advantage that Philippines have over other offshore countries is that Filipinos can speak English fluently like native speakers and they can answer clients’ needs and concerns with their own initiative. The Philippines also has a Western-influenced culture and Filipinos watch American TV and movies thus able to communicate effectively in American English, this clearly distinguishes the country from other offshore destinations. With a literacy rate of 97% and while still having an educated work force, the Philippines has a large pool of information technology professionals and a cost-competitive telecommunication infrastructure, they also have some of the lowest hourly labor rates worldwide. So this makes Philippines an ideal place for outsourcing and Cebu City offers even greater advantage.

According to Cebu Investments and Promotions Center (CIPC) Managing Director Joel Mari
S. Yu, “Cebu City has been exerting efforts in the last few years, to qualify as an ‘emerged’
destination for BPOs in the world. Now, it has achieved its goal to level up with major BPO
investment destinations such as Metro Manila, and other countries”. Another advantage Cebu City has is that it has all of the educational resources of Manila while maintaining a lower cost of living and therefore lower cost of labor. And because of the quality of infrastructure and strong business environment, Cebu City ranks high as a BPO emerged destination.

Many leading multinationals have used the Philippines as a global center for customer service because of the Filipinos’ high level of English proficiency and strong customer orientation. Many of the biggest US companies outsource to the Philippines like American On-line, the largest U.S. Internet service provider, in Clark, Pampanga, NCO Group, Inc. located in Makati Philippines, Teletech, Convergys, Sykes, Caltex, Procter & Gamble, Barnes and Noble, and others have built large-scale service centers in the Philippines.

According to Consul General Cecilia Rebong of the Philippine Consulate General in New York, USA said “The ‘advantages’ clearly show that the Philippines’ attractiveness as a BPO destination is no longer limited to cost-reduction but also to being able to provide global partners with a human resource possessing the right skill sets and competencies supported by a sophisticated telecommunications infrastructure”.

Check out this CBS Report on Outsourcing to the Philippines by clicking on this link.

Image Source: Twobee

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