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Posts Tagged ‘Live Chat’

Zylun’s Transition from Staffing Model to Outsourcing Partner Model

Posted on: October 3rd, 2011 by admin No Comments
tungphoto 272x300 Zyluns Transition from Staffing Model to Outsourcing Partner Model

Zylun has been instrumental in helping businesses increase their productivity and reduce their costs through its staffing model. With this model, it has enabled Zylun’s clients to hire teams working from Zylun’s Class A office space in the Philippines and it has allowed them to have control over staff selection and work ethic. Zylun has made a great impact on companies that would like to have the competitive edge in their industries yet not utilizing a lot of their resources on employee costs. Zylun’s clients have been very satisfied with this model, but Zylun is always seeking for ways to be more competent and efficient. Part of working with Zylun is being able to scale in an effective and simple manner.

Recently, Zylun has decided to switch to an outsourcing partner model on some of its services such as live chat and call center support to better serve its clients. This change will shorten the recruitment process in finding the right employees. For live chat and customer support, Zylun will provide coverage for clients and will train and manage the agents rather than the client. This adjustment will significantly help Zylun’s clients because their needs will be met in a simpler and faster way. Zylun provides experienced, college educated and highly dedicated employees and recruits, hires, monitors, motivates, and provides all of the tools, technology, and equipment needed to work with its clients’ management teams. This change proves Zylun’s commitment to help companies take advantage of a highly skilled global workforce in a simple and cost effective way. Only this time, it’s much simpler and smarter.

Image Source: Tungphoto

Will It Blend Real Live Chat?

Posted on: August 12th, 2011 by admin 1 Comment

Today Zylun was able to listen to the success story of Tom Dickson the founder and inventoAmbro 150x150 Will It Blend Real Live Chat?r of the Blendtec blender. Tom has started several different companies and been a pioneer of several new products. It was a pleasure to meet him. Unfortunately we didn’t bring anything to blend…all we know is that outsourcing and live chat blend very well with cost savings, increased productivity, and scalability.

 

Image Source: Ambro

Pros and Cons of Live Chat Outsourcing

Posted on: July 6th, 2011 by admin No Comments

 

photostock21 150x150 Pros and Cons of Live Chat Outsourcing

With Text messaging and other instant forms of communication becoming widespread throughout the globe, customers are seeking similar instantaneous communication as they browse websites.  Hence, live online chat is rapidly becoming an essential customer-service tool for any website. However, most companies have neither the staff nor the means to provide 24/7 web chat customer support; this would be akin to suddenly increasing a brick and mortar store’s hours from 8-5 to 24/7. Yet websites never close, so having a website without 24/7 live chat would be akin to having a store open with no sales clerks. Outsourcing online chat to an offshore staffing firm such as Zylun Staffing provides many benefits. Below are some of the pros and cons of live chat outsourcing with a staff leasing firm:

Pros:

  • Lower overhead costs – no need to acquire office space, computers, and live chat software for agents
  • Reduced HR/Management effort – the staffing firm takes care of recruiting/hiring, and day-to-day management of employees. You work with the firm to train agents.
  • Lower staffing costs – hire a team of college-educated employees for the same cost as one employee in the U.S.
  • Scalability – potentially much easier and less, depending on the capabilities of the outsourcing provider
  • Flexibility – if site traffic is low, agents can be shared with other clients to further reduce costs
  • Simple to implement – can roll out on entire website or only on certain pages at first, then increase reach over time

Cons:

  • Time Zone differences can make communication with offshore team less convenient
  • Language barriers in some countries can also hamper communication
  • Potentially less direct management of support reps

As live online chat continues to become more critical to a website’s effectiveness, companies must seek for low-cost solutions for effectively implementing live chat. Although outsourcing this service has both pros and cons, the benefits of live-chat outsourcing far outweigh the cons, making live-chat outsourcing a practical, low-cost solution for any company.

Image Source: Photostock

Benefits of Live Chat

Posted on: January 6th, 2011 by admin 2 Comments

Benefits of Using Live Chat

iStock 000006861431Large 300x199 Benefits of Live Chat

Live chat is a wonderful tool for businesses and customers alike. Live chat allows you to personally interact with your customers on a daily basis, and leads to happier customers and more sales. Below is a list of a few of the benefits of live chat:

  • Increased Customer Satisfaction: By quickly responding to customer’s questions and concerns, your customers will be more loyal to your company.
  • Conversion: A higher percent of  visitors will turn into paying customers
  • More Sales: customers will buy more often and in larger quantities if they receive good service and have the right information.
  • FAQ: Live chat agents can answer all of the frequently asked questions.
  • More Time on the Site: Customers will spend more time on your site as opposed to having to call a customer service number, or going to another site.
  • Live Chat Pop-up: You can proactively chat with customers to offer specials. They then have the choice to ask questions, or choose to not chat.
  • Answer Questions Quickly and they won’t leave the site
  • 24/7: Service available day and night.
  • Easy to outsource: Save money by outsourcing live chat to the Philippines.
  • Less expensive than voice etc
  • Knowledge Base
  • Real-Time: Instant responses to customer inquiries.
  • Scripted: Most answers scripted to avoid agent errors.
  • Fewer Compliance Issues
  • Internet Generation does not like to pick up the phone.
  • No Busy Signal
  • Collect Customer Data: This is a great way to see who is visiting your site, and what they are buying.

No matter what type of business you are running, live chat will be a great asset to your company. Live chat increases web site conversion rates by up to 400%. Zylun Staffing provides live chat agents for day, night, and weekend shifts at a fraction of the US cost.

Image source: iStock

Live Chat

Posted on: November 1st, 2010 by admin 2 Comments

increase conversions Live ChatHere are some benefits that your business can profit from when you sign up with Zylun Live chat.

Increases your customer contact points: Aside from phone, fax, and email, Zylun Live chat enables you to have another customer contact point where you can answer customer questions or convert a potential lead to a sale. With live chat you can provide instant answers to those visiting your website.

Personalized experience and enhanced sales: “Talking” with a person would be a better experience for your customers instead of going over FAQs or online documents. With Zylun Live chat on your website, you have virtual store clerks who can provide product consultation, answer questions, and assist customers in real time, 24/7. This increases customer conversion rates, which means more sales.

Immediate assistance: Unlike with telephone conversations, with Zylun Live chat support one agent can handle multiple chats and thus assist several online visitors simultaneously, which reduces customer hold times. Many customers will lose interest if they have to wait on the line to talk to a customer service rep.

Cost reduction: Zylun Live chat support would pull down your cost factor phenomenally as it will help you to cut your monthly toll free and telephone costs. It eliminates the need to develop an in-house customer support system and saves the capital investment and time delays associated with hiring expensive staff to answer your customer’s questions, costly telecom equipment, toll free numbers, office space and ongoing training etc. to meet the changing the demands of your clients. Zylun provides live chat agents at a fraction of the domestic cost.

Full control over quality: Transcripts of all chats can be sent for your review or as confirmation that queries are answered correctly. Zylun’s quality assurance process ensures that your agent’s high performance levels are being maintained.

So if you are thinking live chat, think Zylun!

Live Chat Improves Sales

Posted on: October 14th, 2010 by admin 2 Comments

icon Chat1 Live Chat Improves Sales How can you make more money on the web? Add Live Chat to your website. Companies spend thousands of dollars each month on Search Engine Optimization (SEO) and Pay-Per-Click (PPC) marketing to drive internet traffic to their websites only to have those potential customers leave the site because they don’t know where to find information, can’t find special offers and products, and/or aren’t sure of the legitimacy of the website/company. Live Chat is proven to increase customer satisfaction, sales conversions, and increase customer confidence.

Integrating Live Chat is simple and effective. To get started you need a Live Chat icon on each web page, a Live Chat agent to answer chats, a database of frequently asked questions and answers, and Live Chat software. Companies have a few options when looking to staff their Live Chat agents. They can staff them in house, use domestic Live Chat outsourcing firms, or offshore Live Chat outsourcing firms like Zylun Staffing. Offshore Live Chat outsourcing is the most cost effective option. Depending on the Live Chat software you chose, integrating with your site can be very easy. There are many Live Chat software packages available ranging from $10 per month per user to $100 per month per user. The software provides an interface for Live Chat Agents and web customers, records chat history, and keeps statistics.

Next time you are considering how to improve you sales conversions and customer satisfaction on your website, consider Live Chat.

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