The Philippines has made headlines over the past few weeks for its continual growth as a Business Process Outsourcing (BPO) destination. The Philippines was ranked as the best country in the world in speaking business English, and Businessweek recently published an article showing that foreign investment in the Philippines is growing, which is one sign of a healthy and growing economy, with much of that growth in BPO industries.
In a recent study by GlobalEnglish Corporation, the Philippines ranked first in speaking business English, above even the United States. Speaking business English is a crucial skill for successful BPO, and both cultural influences and structural elements have helped the Philippines rise to the top in English language ability. Last year, the Philippines surpassed India as a call center destination, no doubt due in part to this aptitude for speaking English, and BPO is growing in many other sectors in the Philippines, including programming, web development, and graphic design outsourcing.
As we have previously noted on our blog, the Philippine government has made fostering BPO a priority since it brings good jobs to the Philippines, allowing Filipinos to work in their own country rather than needing to seek work abroad. It seems these efforts by the government are bearing fruit. Businessweek reports that Philippines BPO is on track to grow from $11 billion in 2011 to $25 billion in 2016—127 percent growth in five years. Of course, the English skill in the Philippines is a key driver of this growth, but additionally, the Philippine government is following through on commitments to improve governance and to improve infrastructure throughout the country, making the Philippines a reliable place to conduct business.
With continued support from the Philippine government and by tapping into the skilled workforce in the Philippines, companies seeking to lower costs and improve productivity will find that the Philippines offers all the ingredients for success in outsourcing programming, web development, internet marketing, and graphic design work.