Philippines Continues Climb to the Top of BPO Destinations

Posted by on May 21, 2012 in Zylun Blog

The Philippines has made headlines over the past few weeks for its continual growth as a Business Process Outsourcing (BPO) destination. The Philippines was ranked as the best country in the world in speaking business English, and Businessweek recently published an article showing that foreign investment in the Philippines is growing, which is one sign of a healthy and growing economy, with much of that growth in BPO industries. In a recent study by GlobalEnglish Corporation, the Philippines ranked first in speaking business English, above even the United States. Speaking business English is a crucial skill for successful BPO, and both cultural influences and structural elements have helped the Philippines rise to the top in English language ability. Last year, the Philippines surpassed India as a call center destination, no doubt due in part to this aptitude for speaking English, and BPO is growing in many other sectors in the Philippines, including programming, web development, and graphic design outsourcing. As we have previously noted on our blog, the Philippine government has made fostering BPO a priority since it brings good jobs to the Philippines, allowing Filipinos to work in their own country rather than needing to seek work abroad. It seems these efforts by the government are bearing fruit....

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The Philippines is Among the Fastest Growing Countries in Asia

Posted by on Mar 4, 2011 in BPO News, Zylun Blog

There’s been incredible economic development around the world, especially in the last few decades. Take the Asian Tigers for example: Hong Kong, Singapore, South Korea, and Taiwan. All four upheld notably high growth rates from the 1960’s to the 1990’s, and successfully rose from third-world economy status to being advanced, high-income economies. Stories of fast-developing countries aren’t as unique as before, one need only consider such giants as China and India and the “Tiger Cub Economies” such as the Philippines. While GDP is exhibiting an upward trend for these nations, what does this mean for the rest of the world? Specifically, what does this mean for food prices? Food prices are at their highest point in real terms since 1984. The highest weighed factors influencing high prices are actually temporary. Drought and floods around the world, export bans, a weaker dollar (which makes restocking cheaper in local currencies), and recent current events surrounding oil all have pushed the prices of food upwards. The growth of countries is also positively correlated with the price of foods. Presently this factor isn’t as influential as one might think because the highest food “demanders,” China and India, are still living within their farmers’ crops. As we move into the future, this factor will...

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BPO in the Philippines

Posted by on Nov 30, 2010 in BPO News

Business Process Outsourcing is one of the fastest growing industries in the world and the Philippines has become the offshore destination of choice for call center outsourcing, specializing in customer support services and IT support services. The establishment of BPO companies in the Philippines is rapidly increasing and being a call center agent is oneof the most accessible high-paying jobs for educated Filipinos. One advantage that Philippines have over other offshore countries is that Filipinos can speak English fluently like native speakers and they can answer clients’ needs and concerns with their own initiative. The Philippines also has a Western-influenced culture and Filipinos watch American TV and movies thus able to communicate effectively in American English, this clearly distinguishes the country from other offshore destinations. With a literacy rate of 97% and while still having an educated work force, the Philippines has a large pool of information technology professionals and a cost-competitive telecommunication infrastructure, they also have some of the lowest hourly labor rates worldwide. So this makes Philippines an ideal place for outsourcing and Cebu City offers even greater advantage. According to Cebu Investments and Promotions Center (CIPC) Managing Director Joel Mari S. Yu, “Cebu City has been exerting efforts in the last few years, to qualify as an...

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The advantage of outsourcing in Cebu vs Manila

Posted by on Nov 9, 2010 in BPO News

Manila has had a head start in the outsourcing industry compared to other parts of the Philippines. Mostly because of the infrastructure that was already in place. But now there are advantages that make Cebu the ideal place for all types of BPO’s (Business Process Outsourcing) and call center work. A highly educated workforce and great English abilities makes Cebu the best place for outsourcing. IT dedicated zone Local Cebu government has made it easier for foreign investors by reserving land specifically for IT services. The telecommunications infrastructure is now stable and with the majority of buildings newer in Cebu vs Manila. Tax holidays for IT services through P.E.Z.A registered companies allow companies to keep more of their revenue to scale larger and pass saving to their clients for several years. Realty Firms have also invested into these IT zoned areas to build quickly and coordinate the necessary infrastructure for large multinational companies to move operations to Cebu. Natural protection from Natural disasters Cebu is surrounded by different islands that act as a buffer from the worst tropical storms. Unlike Luzon, the Island Manila is located in, is located in the “typhoon alley” common in the Southeast Asia. Every year there during typhoon season Manila is affected. Fear of...

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