The Philippines has been an important player in the Outsourcing Industry. Being named as the “Offshoring Destination of the Year” by the United Kingdom’s Outsourcing Association and having Manila City as the “2nd Top Business Process Outsourcing (BPO)” destination in the Asia-Pacific region by the International Data Corporation (IDC),validate that Philippines is recognized as a “premier regional and global destination” for Information Technology-Business Process Outsourcing (IT-BPO) services.

What makes different organizations have a pleasant experience Outsourcing in the Philippines compared to other destinations?

Philippines has one of the highest literacy rate in the Asian Region. According to surveys, Philippines’ literacy rate has risen from 72% to 90% in the last 30 years. In the 2005 Functional Literacy, Education, and Mass Media Survey conducted by the National Statistics Office (NSO), 48.4 million or 84% of the estimated 57.6 million Filipinos who are 10 to 64 years old are said to be “functionally” literate. The statistics easily translates to a fairly college educated society with good English speaking talents. English being an international language of business is virtually indispensable for IT-Business Process Outsourcing. Another advantage is the existing infrastructure that can meet even the most demanding outsourcing partner. The Philippines has more than enough buildings or office structures fitted specifically made to cater for international contact center operations, medical or legal transcription, web development or I.T. outsourcing, etc.

Lastly, on a cultural level, Filipinos are naturally friendly and fairly hospitable. The accommodating and accepting nature of Filipinos makes it easier to connect to potential clients. The Philippines is also blessed with a significantly younger population in their 20′s or 30′s, and most prefers to work for outsourcing firms due largely to the lure of prestige as well as the highly competitive and attractive salary and/or benefits.

During the press conference of the 3rd Annual International Outsourcing Summit (IOS) at the Sofitel Plaza Hotel last October 11, 2011, Business Processing Association of the Philippines (BPAP) reported that the country’s IT-BPO Industry is expected to grow to $270 billion by 2016. This aggressive growth validates the way Filipinos deliver stellar performances not only in call centers but also in high-end services.

Indeed, outsourcing to the Philippines is the best option to ultimately achieve cost-efficiency and greater customer satisfaction.

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